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Showing posts with label Advisors. Show all posts
Showing posts with label Advisors. Show all posts

04 February 2013

Patching 11.1.2.x the wizard way

Introduction

Yes, the thought of me writing much of anything on infrastructure is slightly (completely?) laughable given my fully documented and freely admitted serial incompetence in this area.  However, not everyone has the luxury of saying, “Damn it, Jim, I’m an application consultant, not an infrastructure geek” and truth be told I get pulled into these situations, at least tangentially, from time to time.  And of course because I’m in a roll-your-own one man consulting band, I have to occasionally patch my development system as well.

You are likely not in that spot (once upon a time the EPM market was full of we hardy independent souls – we now seem to be a vanishing breed of which only the fittest/most stubborn remain but I digress) and need to do the patching, or at least manage, or maybe just have an appreciation for what is entailed in the process of patching and maintaining your company’s not-architected-for-scaredy-cats EPM system.

If this is a task that strikes fear into your heart (actually, if it doesn’t strike fear into your heart, you’re not paying nearly enough attention) then you are in luck for Oracle Support (thanks, T.) have pulled out all the stops and have produced their very own Patching & Maintenance Advisor: Enterprise Performance Management (EPM) 11.1.2.x(1517258.1).

What’s it all about, Cameron?

It is a wizard-based (you wondered about the title of this post, I’ll reckon) approach to:
  1. Why you should patch (this isn’t too hard to fathom)
  2. How you patch (ah, the details, where Old Scratch lives)

The goal is to get you to carefully consider the potential  impact, possible considerations, and concrete actions you need to take, step by step, from a 11.1.2.NotEverPatchedNoWayNoHow release to the very latest version of 11.1.2.WowEvenOracleDoesn’tKnowAboutAllOfThesePatches.

My story of woe, agony, and defeat, that you can now avoid

I wish this had existed, oh, about two years ago when I was on my very first 11.1.2.0 Planning implementation.  The installing consulting company (whom I shall not name ‘cause getting sued isn’t in my list of things to do) insisted that patching was not necessary.  I thought this was likely one of the dumber things I had heard from a consultant’s mouth (and yeah, I’m a consultant and I say some pretty dumb things from time to time) but I had nothing to fight this with other than, “Why on earth would you not want to head off known issues?”  As you might imagine, he was Infrastructure, and I was Applications, and that battle was lost before it began.  It was fun a few weeks down the road whist watching the client put them through the wringer when things didn’t work.  That patching I wanted up front eventually happened but oh what a waste of time and effort.

If I had had a time machine to get this patch advisor (cf. Mr. Peabody’s Improbable History and yes, I look disturbingly like his boy Sherman) from the then future, I could have gone to each one of the sections of Support’s step by step guide and rebutted their every claim with the icing on the cake of, “Well, that might be what you say, but Oracle Support (you know, the vendor) says…”  Yes, I have revenge dreams and whoever gets to do this really ought to have pity on me and post their success to this blog’s comment section for my Schadenfreude moment.  :)  

What oh what does it look like?

Just like this:

This is in line with other advisors I have written about before.  It is a wizard with subsections off to the left to show what needs to be completed in each section.

Wizard steps

Each overall phase of the patching process has individual step by step guides.  Every one of the guides takes you to a new document that, at the very least, provides food for thought.  And maybe ammunition against someone who maybe shouldn’t be in the installation game.  Ahem.

Evaluate

  • Business Plan Value
  • Increase Supportability
  • Overview of EPM Patching
  • Business Plan Considerations
  • Glossary Of Terms

Plan

  • Define Proactive & Reactive Patch Plans
  • Define Patch Test Plan
  • Define Patch Implementation Plan
  • Identify Patches / Patchsets to Apply
  • Read Patch Documentation
  • Assess Impact
  • Milestone Checklist and Feedback
  • Glossary Of Terms

Test

  • Apply Patch Test Plan
  • Verify Patch Install Has Been Successful
  • Verify That Backup / Recovery Works
  • Document Lessons Learned
  • Milestone Checklist and Feedback
  • Glossary Of Terms

Implement

  • Verify That Backup / Recovery Works
  • Apply Patch Implementation Plan
  • Verify Patch Install Has Been Successful
  • Milestone Checklist and Feedback
  • Glossary Of Terms

Pretty comprehensive, eh?  The advisor really spoon feeds the whole patching process.  Thanks, I need all the help I can get and I suspect I am not alone.

But wait, there’s more

Would you believe there are more goodies to be had?  As they might say at my current client (bonus points if you can place this by US state), you betcha.

What oh what oh what are the patches for each one of our beloved EPM products?  There’s a very nice and concise list of links to all of the patches (you can sort of see part of it in the screen shot above).  Of course it is now a pretty rare thing that only one product is being used at a time (I would say almost impossible given how Shared Services and sometimes EPMA are part and parcel of practically every implementation).  Would these have been handy during my losing argument with the installer, mighten it?  You betcha again.

DescriptionDocument ID
Available Patch Sets and Patch Set Updates for Oracle Hyperion Shared ServicesDocument 1481942.1
Available Patch Sets and Patch Set Updates for Oracle Hyperion Financial ManagementDocument 1321453.1
Available Patch Sets and Patch Set Updates for Oracle Hyperion Reporting and Analysis, Financial Reporting and Interactive ReportingDocument 1360962.1
Available Patch Sets and Patch Set Updates for Oracle Hyperion PlanningDocument 1395593.1
Available Patch Sets and Patch Set Updates for Oracle Hyperion EssbaseDocument 1396084.1
Available Patch Sets and Patch Set Updates for Enterprise Performance Management Architect and Calculation ManagerDocument 1400076.1
Available Patch Sets and Patch Set Updates for Hyperion Financial Data Quality Management and FDM ERPI IntegratorDocument 1400561.1


Did you know there was a Hyperion Patch Reviews Community?  Nope, neither did I.  But now we both do.

May this bring an end to these questions on OTN

I am not totally sure why OTN (and to a lesser extent, Network54) has become the home of infrastructure-related questions when there are so many good resources in Oracle Support.  The two Johns (John Goodwin and John Booth) seem to answer most of these but I have to wonder if the original posters even bothered to look on Support.  Remember, if your company has an EPM product (actually, any Oracle product) you at least have read access to Support.  The answers Support come up with are the official word (this stuff gets vetted through a process ever so slightly more rigorous than OTN or Network54 or this blog) and ought to be at the very least your starting point for all things infrastructure.  With this patch advisor, I hope to never see (and never post myself) another patch question on OTN.

Be seeing you.

07 October 2011

Oracle Advisors for every purse and purpose

Introduction

You may have gathered that Oracle Support are doing some really exciting things around gathering their vast number of technical documents and organizing them into constantly updated guides into what Oracle calls their Advisors series.  I’ve highlighted the Essbase Advisor here and it is truly awesome stuff.  If you haven’t read that post, check it out and take a gander at the depth and scope of the articles.  I guarantee you there’s valuable information in there.

Want proof?  Check out Doug Burke of the ODTUG Hyperion SIG’s comment:

Thank you for sharing this valuable information. Very helpful!
Can you now find me the time to read it all?


Yep, it’s a little overwhelming, but in oh such a good way.  What?  You don’t like tested, quality, high value information?  Right, thought you did.

Be prepared for more overwhelming goodness

The Essbase Overview Advisor was good.  No, it wasn’t good, it was great.  Yes, I rather liked it.

What would you say (oh, I do love how I get to write leading questions) if I told you there was an Overview Advisor for:
Essbase (yes, I know, I already wrote about it, this is a bonus mention):  Overview Advisor: Oracle Hyperion Essbase [ID 1344571.2]
Planning:  Overview Advisor: Oracle Hyperion Planning [ID 1349181.2]
HFM:  Overview Advisor: Oracle Hyperion Financial Management [ID 1344975.2]
FDM:  Overview Advisor: Oracle Hyperion Financial Data Quality Management [ID 1347925.2]
DRM:  Overview Advisor: Oracle Hyperion Data Relationship Management [ID 1354621.2]
Crystal Ball:  Overview Advisor: Oracle Crystal Ball [ID 1356689.2]
Strategic Finance:  Overview Advisor: Oracle Hyperion Strategic Finance [ID 1357224.2]

“Thanks, Oracle Support,” comes to mind.  :)

Let the numbers do the talking

The large count of articles within these Advisors precludes highlighting individual articles.  Instead, let me give you a feeling for the scope of information the Advisors offer and see if that piques your interest:
AdvisorArticle count
Essbase128
Planning64
HFM94
FDM69
HSF65
Crystal Ball57
Total526


Over 500 articles full of tested and proven information from the vendor.  Yes, some of them are repeats across products, such as Internet Explorer (IE7, IE8 and IE9) Recommended Settings for Oracle Hyperion Products, because it relates to so many of the product suites.  Regardless, there is lots and lots and lots of good stuff in there.  

NB – I left Upgrade Advisor: Enterprise Performance Management (EPM) System Upgrade from 11.1.1.3 to 11.1.2.1 [ID 324.1] off of the above list because it isn’t so much a collection of articles but more a good practices guide for the upgrade of 11.1.1.3 to 11.1.2.1.

Where Oracle Support is going

Warning:  This is Cameron’s Speculation – I have no inside line as to what Support is going to do tomorrow, next week, or for the rest of time, or why they did or will do it, whatever “it” is.  The best way to find out what Oracle’s really thinking is to, well, contact Oracle.  If you’re interested in a semi-educated series of guesses and speculations, then read on, otherwise jump to the error handler and exit (oooh, a programming joke, scary).

My speculation hat is set firmly on my head

The problem

Support knew that they had lots of good information but customers and partners couldn’t find said information easily.  This meant that questions that had already been answered were getting asked again and again.  From an Oracle and customer/partner perspective this was silly and expensive.  Oracle has to pay Support people to answer the question, the customers/partners have to wait for a Service Request to make its way through the system, and all the time the answer is in a published Support article.  Why?

The solution(s)

Oracle then came up with a three-pronged approach to getting this information out to us:  Master Note Indexes, Advisors, and putting a human face to Support.

Master Note Indexes

Master Notes Indexes (Indicies?  Indexes?  I never get this one right) are collections of deep technical troubleshooting guides.  I wrote about them here.  They are Good Stuff.

Advisors

Advisors you’re reading about right now and are more organized around good practices, how-to, troubleshooting, installation and configuration, upgrade, certification, and performance guides.  There is some overlap with the Master Note Indices (Hah! I used the alternate word!), but not much.

Outreach

And then Support is really reaching out to the Oracle community through conferences such as ODTUG KScope and Oracle Open World.  This isn’t as direct as the above two initiatives, but in some ways is more interesting.  What I think Support is doing is trying to find out what customers and partners aren’t getting out of Support, why that’s happening, and what Support should offer.  They were at KScope11 in a big way with a Support panel session (nervously moderated by yr. obdnt. srvnt.), a Support genius bar where anyone could just walk up and ask some of the big Support guns any technical question under the sun, and participated in a couple of sessions (I understand that when My Man in California, Glenn Schwartzberg, saw Carol Crider of Essbase Support fame in the audience for his presentation, he just about had a heart attack.  Star Power at work as I know it takes quite a bit for Glenn to do more than his left-eyebrow-raised-when-oh-my-God-you-said-something-really-stupid-Cameron look.).

What does it all mean?

Support has moved in a new direction.  Where before Support was content (okay, I don’t know about contentment as that speaks to motive, but let me say that it looked like they were content) to let customers and partners find answers in the vast universe of support articles if they could, Support has now moved to a proactive approach where you are guided to the right answer.

What’s not to like?  That guidance means you find out as quickly as possible the right way to do something, fix a problem, or figure out the next steps that maybe means you really and truly do need to open a Service Request.

You may have noticed that Oracle’s EPM products aren’t becoming simpler over time.  Support has realized this and also figured out that they were sitting on a treasure trove of useful technical information that can help alleviate the complexity of the EPM platform.  We all benefit from their new approach.  

Don’t forget to let Oracle Support know that you’re happy with what they’re doing.  :)  I will.

15 September 2011

Hate Smart View? Love the add-in?


Don’t be a hater

It looks like it’s finally time to embrace Smart View.

Why?  

Remember all of those things that the add-in has done since the year dot but Smart View has not?  (Ooooh, a rhyme, and not even intentional.)

Yes, you remember.  How could you possibly forget?

The answer to all of our Smart View prayers is here:  full add-in parity has (apparently, see below) been reached.

Has wild cheering ensued on your end?  It did on mine when I heard about it.  

See the Essbase Labs post on the functionality right here.

And MMIC's even more detailed take on it here.

Fall in love all over again on 29 September 2011

If you want to see this in action, go to Oracle Support and search for document id 1356368.1.  This will sign you up for the webinar.  Remember all of those Support Advisors I’ve blogged about?  This webinar is part of that initiative.  Have you had good thoughts for Support lately?  You should.

See you there.

28 August 2011

More cool free stuff from Oracle -- Essbase advisors

Introduction

Can anyone picture me as Hannibal Smith, late of the A-Team?  No?  Why ever not?  I do so love it when a plan comes together.  

What’s the Plan, Stan?  Unless you are a New Zealander, that link isn’t going to be terribly helpful.

Nope, the plan is to have people (you know who you are, and thanks) send me material for this blog so I don’t have to strain my brain trying to come up with interesting content.  And oh, this one is interesting.

More cool free (so long as you are a customer or partner) stuff from Oracle #3

Oracle Support has always had a lot of good Essbase information buried in its vaults – knowledge base articles that:  highlight the most common and popular product questions, list resources, illustrate good practices, highlight troubleshooting tips, cover the seemingly never ending installation and configuration issues that clog up OTN and Network54, review upgrade steps, figure out what release of what works with what, and generally advise on how to get the most out of Essbase.  It’s all in there, but scattered amongst many documents.

The solution

Oracle has brought all of the above into a new document, Overview Advisor: Oracle Hyperion Essbase [ID 1344571.2].

This is pretty awesome stuff, as that advisor, in addition to its great information also links to:

No more complaints about not being able to find cool Essbase information in a central location, right?

Let’s sample just one of the links

There’s way too much good information going on here for me to try more than one – and get this – the content changes as new information comes in so any attempt by me to list it all would be quickly out of date.  

Regardless, to give you a flavor of this, I’m going to cover the articles by topic in just the Troubleshoot Advisor.

Troubleshoot Notes


Problem Solution Documents


Reference Articles


Diagnostics


Popular Solution Documents


Troubleshoot Community



The above is approximately 15% of the content available in the Essbase Advisor.  That yearly maintenance fee doesn’t seem so bad now, does it?  :)  

Conclusion

We really owe the folks at Support a big thank you for this – they’ve identified the most important and popular links and brought them all together in one spot.  That means you spend more time learning and solving problems and less time searching.  What’s not to love?  I can hardly wait for the Planning and ODI advisors.